Frequently Asked Questions

 

What size am I?

Below is a rough size guide. All bodies are different and if your item doesn’t fit please return it and we will send one that does!

JERSEYS

size-chart

CAPS

small/medium – head size 21 1/4″ – 23 1/2″, hat size 6 3/4 – 7 1/2

large/extra large – head size 23 1/2″ – 25″, hat size 7 1/2 – 8

What shipping methods are available?

Shipping is through Canada Post at a flat rate of $10CAD for Canada, $15CAD for USA and $20CAD international.

How long will it take to get my package?

If you are a fellow Canuck you should get your package in 5-8 days. If you are abroad your package should arrive in 14-20 days. If your package is late, please contact us and we see what we can do to help you out.

Do you ship internationally?

We sure do! International shipping has a flat rate of $20CAD. (Except you lucky neighbours to the south – Americans get shipping for $15CAD)

How can I return a product?

You can return a product by simply sending it back to us (see the contact page for the address). We want to make your experience as awesome as possible, so please let us know why you are returning it so we can make things better the next time around. A refund or a replacement will be issued once we receive the return. Please let us know which you prefer.

We would also appreciate it if you could shoot us an email when you send the package so we can know to expect it.

And please return products unworn. We trust that you wont do any epic rides in the gear before sending it back. 🙂

How can I cancel or change my order?

Just email us right away.

For cancellations:
If the item has not shipped we will offer a refund right away.
If it has shipped, we will ask that you return it, at which point we will offer a refund upon receiving the returned item.

For order changes:
Follow the procedure for a cancellation and then choose a new item from the online store.

Who should I to contact if I have any queries?

If you have any questions, contact Helen by emailing hello@rideforward.com. If you want to send us mail, please send to the address on our contact page. We love getting mail.

Do I need an account to place an order?

Nope. No account needed.

What’s the coupon codes policy?

If you have a coupon code enter it at the check-out and your discount will be applied. Coupon codes may have an expiry date and will not be valid after that date. Be sure to make note of this date when you receive your coupon.

What do you get if you cross a bike and a flower?

Bicycle petals!

Sorry. Had to put a terrible pun in somewhere.

Is buying on-line safe?

Yes.
As a payment method we use paypal which has millions of users worldwide who use it’s service on a daily basis and use SSL encryption on this site, which is a fancy high tech way of saying your information is safe with us. We won’t distribute it to any third parties and will keep all info absolutely private.

What payment methods are accepted?

We use paypal.  Paypal accepts payments from your paypal account or from major credit cards – Visa or Mastercard.

How do I track my order?

We will send you an email when your order has shipped. We are working out tracking for a future date. At the time tracking is not available so that we can keep our shipping costs affordable.

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